The Influencer Issue: The Link between Commodification and Well-being on Social Media
Enya Willems
“Finally, there came a time when everything that men had considered as inalienable became an object of exchange, of traffic and could be alienated. This is the time when the very things which till then had been communicated, but never exchanged; given, but never sold; acquired, but never bought – virtue, love, conviction, knowledge, conscience, etc. – when everything, in short, passed into commerce.”
- Karl Marx in The Poverty of Philosophy (1847, ch. 1)
I. Introduction
The phenomenon of the social media personality, commonly named influencer, has exploded over recent years. This individual has also been called the ‘micro-celebrity’ by academics, coined by Senft as “a new style of online performance that involves people ‘amping up’ their popularity over the Web using technologies like video, blogs, and social networking sites.” In more recent years, this list of characteristics has expanded to include: increasing political power; performed authenticity and connection to the audience; and self-branding. Marwick has expanded on Senft’s original definition by defining micro-celebrity fame as “a self-presentation technique,” or “a set of practices and a way of thinking about the self, influenced by the infiltration of celebrity and branding rhetoric into day-to-day life, rather than a personal quality.” This definition clearly differentiates the micro-celebrity from other forms of niche fame and stresses the importance of appearance and relatability.
Due to its unique conceptualisation, the influencer is the celebrity of the new age; a time in which the use of online platforms can launch an individual into stardom, making this process easier than ever before. The created online personas are not only used for personal gain, but are often exploited by brands for marketing purposes. This technique has shown to be effective, with a study done by Nadanyiova et al. reporting that 56% of respondents said they would buy products that were recommended by influencers, going as far as 42% claiming they would change their entire lifestyle based on influencer endorsement. Accordingly, we can no longer see the influencer as an entertainer only; it has become an entity that blurs the lines between the public and private sphere, in every respect. By effectively selling their personhood to be used as a marketing strategy, the influencer turns into a mere commodity.
Capitalism has made the body into a product that can be sold and bought, and social media has accelerated this process. This commodification of the self and the body is closely related to self-branding and the public image, which is the construction of a specific public persona with a fabricated set of values and interests, used to create economic value. The influencer industry is one part of the digital landscape that arguably represents the digital age very well: authenticity, agency and persona online have become concerns that have gotten widespread attention.
This article takes on the task of constructing an interdisciplinary framework that combines Marxist normative critique and social analysis, combining relevant theories together to illuminate how the influencer as the commodified-being is the key to understanding negative effects on well-being. After identifying the link between the commodified social media influencer and the philosophical concept ‘well-being,’ this article mainly argues that as a consequence of the endless search for authenticity and relatability, the commodification of the influencer necessarily infringes upon the influencer’s privacy and intimacy; therefore the self of the influencer is commodified, which eventually has a negative impact on well-being. To create a new framework to analyse the issue, this article will take an interdisciplinary approach that combines empirical evidence with a normative approach; first introducing the Marxist analysis and expanding upon the phenomenon of the influencer, then combining the two to be able to explore the influencer-commodity and the questions that arise.
II. The Marxist frame: commodification and digital capitalism
A. Marx in the contemporary context
The classical Marxist concepts of alienation and fetishism have been adjusted and expanded to fit the alternative forms of labour that have arisen over the last century. Due to the shift from the industrial to post-industrial society, Marxism can be contextually adapted as a flexible tool to utilise as opposed to a set of fixed assumptions. In the twenty-first century, the labour market has evolved and therefore diversified significantly. Undoubtedly, the last decades can mostly be defined by the digital age; automation, computers and the internet have led to the disappearance of several traditional jobs, while also creating other new ones.
Taking the concepts of alienation and commodity fetishism directly from Marx’ original works allows us to justify our further analysis as it is grounded in theory. Therefore, this section will first briefly explain the core concepts and later adapt and develop it to fit the context of the influencer case. As Marx describes it in his 1867 work Capital Volume 1, the commodity is “first of all, an external object, a thing which through its qualities satisfies human needs of whatever kind.” When a good or a service is turned into a commodity, exchange-value is created; and this is the process of commodification. For an object to be considered a commodity, a social use-value has to be created through the process of exchange. Thus commodity fetishism examines how social relations are shaped around this exchange and therefore also the value of the commodity; this idea is essential for the understanding of how the worker and value are connected. As a result, social relations start to shape around the exchange of the commodity; the individuals who exchange their products do not have any relation to each other aside from their mutual interest in the commodity, meaning their interaction is centred only around creating economic value. Thus, the workers’ personhood becomes attached to the commodity, since its value directly expresses their labour, but when it is exchanged for the commodity of money this labour is made invisible. What follows is the process of alienation: the worker becomes estranged from their own labour, as well as from the other workers and their own human essence. This form of alienation therefore has major consequences on our mental state as the human being’s consciousness becomes “the self- consciousness of the commodity,” in a situation in which every commodity loses their physical character.
B. Digital capitalism and emotional labour
To further connect the universal critique of labour under capitalism to the particular influencer case, understanding the concept of emotional labour is crucial. In her 1983 work The Managed Heart, Hochschild explores some of the complexities of capitalist labour by introducing emotional labour, in both the private and public life, and how this affects the emotional well-being of workers. Firstly, emotional labour is defined as labour that requires the worker to prompt or repress certain feelings, to be able to give a service that calls for a great amount of care. This type of labour is therefore exceptionally personal, as it calls for the worker to make use of a significant part of their identity. Therefore, there are similarities with heavy physical labour as in both cases this leads to alienation. In this case, the worker is likely to get alienated from their emotions and selfhood, as their job requires them to exploit their own individual personality as a way to perform well. This is evident in the service industry, where a worker is expected to smile at the customers, and their body and behaviour become an extension of the commodity they are trying to sell. Traits that are inherently personal therefore become divorced from their personhood, and a smile would be likened to something outside of the body, like the make-up or outfits worn.
According to Hochschild, the effects of alienating emotional labour can be seen both in private and public life. It already starts in the private sphere that human emotions are taught to be repressed or brought out in a certain way. This emotion management is done through feeling rules, which are the ways in which we guide our emotions by setting up specific obligations or requests for ourselves during emotional exchanges; meaning when, where, and how we are ‘allowed’ to feel a certain way. In the case of emotional labour, these personal feeling rules become commercialised; when we are forced to act a certain way in a professional setting, this display of perceived fake emotions eventually becomes conflated with our real emotions. This leads to emotive dissonance, a process in which there is a discrepancy between real identity and forced identity, therefore affecting our mental state. When the worker is unable to maintain the distinction between real and perceived forced feelings, the lines get blurred. Then, since these forced feelings are used during the alienating practice of labour, the worker is more likely to feel estranged from their own personal feelings as well.
More specific to the twenty-first century and the information age, Fuchs proposes we live in an era of digital capitalism in which we need to acknowledge the range of ways in which modern capitalism manifests itself and how they cocreate. Commodity fetishism stays relevant in the digital age, as it is displayed in the consumption of ideologies, both political and corporate, through modern mass media. In advertising on digital platforms, the mystification of the commodity is used by alienating the product from its labour, and replacing the void that is left with product propaganda. On social media, the commodity form of the platform is veiled by the social aspect, meaning it works invertedly to regular commodity exchanges where the social interactions are buried due to the obsession with exchange-value that overshadows it. The pleasure that is obtained when receiving a ‘like’ or message from a friend overshadows the distress of being endlessly bombarded with advertisements. Through this process, the social character is used to mask the fact that the website is still a commodity, as it is actively being used to generate income, looking at for example the unequal ratio between advertisements and social content on these platforms. Users are being convinced that the main purpose of social media is communication and social interaction, therefore successfully hiding the fact that many platforms are set up in a way that favours constant product propaganda to increase economic gains for the company over friendly connections. Logically, this will lead to alienation, as the social interaction on the platform becomes shaped by the process of exchange-value being created constantly. Thus, the user's purpose of socialising is forcibly minimised, to make place for the profit maximising-interests of the companies, with constant advertising taking over the platform. This also takes on more sinister forms, with companies making use of consumer data, even going as far as creating a market for the exchange of it, to analyse behavioural patterns to then use this information for personalised targeted advertisement, to eventually impact the consumer’s choices. This is part of a process that Zuboff calls surveillance capitalism.
III. The rise of the influencer and the mechanism of internet fame
A. Explaining the Influencer
As made clear by now, the influencer is the symbol of the twenty-first century, which must be examined carefully to understand its role in the digital age. Chasing this form of internet fame has become a full-time job for many aspiring celebrities and was made big by social media websites such as Twitter and YouTube around 10 to 15 years ago. This shift in celebrity culture has made it possible for ordinary people to build a following quickly; a trend that was started by reality television in the early 2000’s. While more traditional celebrities have also used their social media accounts to reach out and build a more intimate interpersonal relationship with their fans, the micro-celebrity is a more unique phenomenon. These social media stars can build a niche audience in a certain subculture or interest group, leading to them amassing millions of followers while still remaining anonymous to the general public. This broad interest in public figures and celebrities stems from the mediatization of culture, the process in which media has become more and more important to society and has affected daily life and therefore culture. Nearly every aspect of life has become permeated by mass media, with engaging in celebrity culture now being a major aspect in regular people’s lives; a process that is called celebritization or celebritification by scholars such as Driessens.
However, a more in-depth overview of mediazation must also incorporate how the microcelebrity operates under a unique mechanism of celebrity status, most notably enjoying more mobility from the origin and increasingly persisting relevancy. Modern fame generated on the internet has the advantage that it attracts a loyal niche audience, therefore impacting the degree to which a media personality is seen as easily replaceable. A link can be observed between relevancy of the micro-celebrity and commercialisation. Success can be found when commercial content is combined with personal, non-sponsored content, to the point where the two have become integrated. The influencer has to make sponsored content, while also linking this to a personal story or opinion. Thus, for the influencer to attract and maintain an audience, it must attach itself to a carefully crafted identity and commercial purpose.
B. Branding and authenticity: the practice of building an audience
The term influencer displays how the sole purpose of the celebrity has become to use stardom to promote a certain lifestyle. Attached to this lifestyle are products, activities, and experiences that they promote; making them a valuable instrument for brands who are looking for marketing opportunities.The role of personas is therefore exceptionally important, to make themselves as marketable as possible. Self-branding is the concept of individuals crafting a public image as a way to gain commercial attention and cultural capital, as Khamis et al. describes it. This is now often associated with celebrities and social media, however this practice dates back to the early twentieth century, and since then it is common for individuals to be marketed just as commercial products: their “unique selling points” that make them attractive to a specific target audience are exaggerated and developed together with the demands of the customers.
However, this also illustrates the major issues that are raised when individualising branding. Parallels can be observed between brand loyalty between commercial brands and their customers and between influencers and their audience. The influencer therefore capitalises on the perceived devotion from their fans, as much as mainstream brands do. For big multinationals such as Apple or Starbucks, certain promises can be made regarding the quality and overall experience staying the same, wherever and whenever the product is consumed. Their ability to stay consistent is a major aspect of what makes a brand trustworthy and therefore lucrative in the long term. However, this consistency is extremely difficult to maintain for individuals who do not have large teams of employees to ensure their objectivity. As established earlier, influencer marketing depends greatly on the exposure of the private life, and due to the inherent spontaneity of life the quality cannot be consistent in the same way. Therefore, the influencer who has a certain image to upkeep faces the difficult task of having to be extremely strict to not diverge from the path they are on, as advertisers might withdraw their sponsor deals if the influencer’s brand is abruptly changed.
The appeal of the social media influencer, in contrast to the traditional celebrity, is the fact that audiences can effortlessly follow and connect with their favourite influencers. Their personas are close enough to believable ‘real’ personalities, so the audience feels an attachment, although they might still be aware that this is not a completely accurate portrayal. A celebrity with a successful brand, one that has built certain associations and images around their persona, will be able to attract market value that interests advertisers. Due to this economic dependence on its following, the influencer’s persona is essentially tied to their audience; they both mould their audience around their brand and their brand around their audience. Hence, if there is a strong audience that is willing to buy the products endorsed by their favourite online personality, this means there is a lucrative business model behind the influencer marketing.
The concept of ‘self-presentation,’ as originally used by Goffman, can be applied to influencer branding. He argues that the individual presents itself with certain goals in mind and therefore takes on a “role;” hereby comparing social interactions to performance, including the individual’s consciousness of the audience and being perceived. This exploration of identity through social interactions is magnified on social media, since on these platforms one’s image is extremely controlled through deliberate posts and engagement with certain content. This image created can change drastically when presented for friends or for strangers; there is no personal connection between strangers, meaning their profiles naturally become the sole determinant of one’s image, making it more likely that the social media user is more conscious of their presentation. This leads to influencers mostly coming across as more refined than the average social media user, as their audience consists mostly out of strangers. This can be recognised in, for example, the prevalence of photo-editing or the use of ‘beauty filters’ under influencers, displaying the importance of keeping up an appearance. This can be connected to character masks in Marxist philosophy; the idea that individuals are dehumanised and forced into a certain (social) role, therefore being “forced to put on a mask,” which then leads to alienation from their personhood. The same is done by the influencer, as they are also forced to only portray themselves in a certain way, to fit the “perfect” image they are supposed to.
C. Agency and “meta-capital”
Marshall argues that due to the emergency of public personas, everyone, including both public figures and regular people, has become more comfortable with the mediatization of the self. This has led to the normalisation of the celebrity as a form of “meta-capital,” meaning that they are recognised as a part of the structure of the attention economy. Their ability to move between fields, both online and offline, and enact influence on all these different platforms has led to their value increasing significantly. This, once again, has made marketing through the endorsement of big public figures, most notably the influencer, extremely attractive. However, this has impacted agency in a way that the concept has become hyper-individualised; influencers are the personification of agency in the contemporary attention economy. The formation of the celebrity into the commercial meta-capital, has given them power to enact change. They can affect the sales of a product by a simple endorsement, or even have a political or cultural impact, hence it is argued that this gives them agency. According to Papacharissi and Easton the structures in which the actors act are reinforced through agency; by doing the actions they believe they are bound to, they form the exact structures they are bound by. Therefore, while the influencer on one hand has autonomy over their life, it is also completely shaped by their understanding of society and their appointed place in it.
IV. Influencers and commodification
A. The celebrity-commodity on social media
Overall, it is not a new or ground-breaking idea that the celebrity is a commodified being. Scholars before the twenty-first century have already theorised about the celebrity image being used as a tool in the marketing of products. This also means that celebrities have always been extremely careful to maintain their persona due to commercial reasons, as to not tarnish any future endeavours and profits that could be made. Furthermore, there are many political motivations attached to the formation of the persona, due to the close connection between public identity and politics, a classic argument made in Daniel Boorstin’s 1962 work The Image. He uses the example of American politicians engaging in televised debates, who eventually end up showing their ability to perform well when displaying an image to the media, instead of having actual political knowledge. This is what Boorstin calls a “pseudo-event:” an inauthentic, planned and somewhat ambiguous event solely made to be broadcasted. This is then extended to the celebrity himself: “The celebrity is a person who is known for his well-knownness. (...) He is the human pseudo-event.” Hereby, Boorstin effectively critiques how the use of public images in the media has made audiences more likely to be willingly deceived; the image has become more interesting than the ‘original.’
Using Boorstin’s use of ‘the original’ and ‘the image’ to analyse the influencer, it is evident that the image instead of the identity is sold to the audience. When these celebrity personas are being marketed as perfect images of people, they become sellable goods and undergo the process of commodification as described by Marx. Thus, naturally, the alienation both from the audience and themselves is an inescapable result. Following Marx’ explanation, commodity fetishism will be affecting the influencer twofold: they are both the commodity itself and the maker of the commodity, since they are responsible for creating their own image.
The biggest difference between this more traditional celebrity and the modern social media influencer is not the amount of influence they have, but the fact that the influencer thrives on their proximity to normality, as stated earlier. They started off as ‘regular people’ and work carefully to maintain the image that they still are. This however also means that it is infinitely more difficult to preserve the boundaries between persona and identity. Hochschild’s theory of emotive dissonance becomes relevant, as the emotions needed to make the social media persona believable become conflated with the true identity of the influencer, both by the audience and the influencer themselves, who can also no longer effectively separate their social-media persona and private personality. Lehto and Kanai have observed this same tendency in how influencers deal with feeling rules on social media, as they are in a difficult situation in which everything they express has to be in line with the persona they want to maintain. Thus, the influencer parallels the worker in the service industry that Hochschild discusses.
It can be noted that in the case of the influencer there are also particular social dynamics at play, due to the general anonymity of the audience in contrast to the extremely exposed identity of the influencer. This could even be identified as a case of information asymmetry, in which the audience is able to access more information than the influencer. So, since the influencer is not familiar with who they are talking to, in contrast with how social interactions would typically go, they are unable to correctly handle their emotion management. Therefore, we can point to the influencer’s relationship with their audience as a critical aspect of how commodification affects the individual, through an analysis of emotional labour.
B. The person or the product as the commodity
As mentioned by Fuchs, social media websites actively try to hide the process of commodification from us, making it harder for us to recognise what we are truly being sold. This opens up an interesting discussion about whether, effectively, the influencer is selling the product or the person, which is herself. Increasingly, brands are less interested in the former, and more in the latter. Considering the influencer-commodity and its relationship to branding, it can be observed that it is more important for the influencer’s persona to fit in with what they are advertising, then for the product to fit the influencer’s persona, as self-branding knows hardly any bounds. Looking at the earlier discussed argument by Rojek that influencers can build certain associations around their personas to receive brand sponsorship deals, this makes it apparent that there is an incentive for the influencer to change their persona when it is more profitable for them. Examples of this have already been found in mainstream celebrity culture, in which it is common among former child stars to suddenly “rebrand” their personalities, to further their careers.
Thus, the ease with which influencers are expected to mould their personas around marketing opportunities, essentially treating them as products that are changed based on consumer’s wishes, would logically lead to an increase in the effect of emotive dissonance. Since these humans are treated as malleable commodities, their personas become more and more divorced from their own identity and personhood.
C. Digital authenticity: redefining the public and private sphere
The now established fabricated nature of the influencer can be connected to the search for authenticity and the resulting carefully crafted relatability as ethical concerns. It is questionable if authenticity can even exist on social media, as Kadirov et al. note that the term itself has become a buzzword in marketing used to increase sales. The major issue that arises is the fact that to even appear somewhat authentic, influencers will have to expose their private lives to the public, which has to be in line with their constructed identity. This makes them more vulnerable for commodification, as every aspect of their life turns into something to sell.
In Hochschild’s theory of emotional labour, she concludes that the effects of having to engage in emotional labour will end up affecting the worker’s mental state. She discusses many consequences of this, but it is most evident in the occurrence of emotive dissonance. Using the previously discussed concept of self-branding, it is evident that the influencer is very conscious of the persona they have to maintain and which emotions they have to portray to make it seem convincing. Jansz and Timmers claim that, to relieve oneself of emotive dissonance, quite some cognitive reconstruction of the person’s identity is needed. This would mean fundamentally changing one’s professional identity to correspond to the feeling rules that have to be followed in the profession. However, the inherent characteristic of the influencer as an individual that demands to be ‘authentic,’ leads to an inability to clearly differentiate between public persona and identity. It is therefore exceptionally difficult for the influencer to construct a professional persona that acts in ways that is detached from their own feelings; this would mean that the authenticity they have been striving for has to be compromised.
D. Privacy in the digital age
To further analyse how the merge of the public and private have led to an increase in the commodified private life, it is firstly important to examine how to define these spheres. Discourse on the boundary between public and private has been initiated long before the internet was even invented. But the rise of social media has made it highly relevant once again. Shifts between what is designated as private and what as public is what Marshall calls the “privlic” culture. He describes the emergence of “commodity activism,” which is when activism that started with private action is now mostly recognised by how it is used in the public sphere, mostly in branding by commercial corporations. One important way in which this has manifested itself is in the rise in the use of endorsement as a marketing technique. We can regard the influencer as the link between the public corporation and the private individual, becoming essentially a public individual. It can be observed that due to social media bringing private life into the public, this has led to further commodification of the influencer and alienation from themselves. One interesting example is the effect of the reveal of personal relationships to the public. Certain intimate relationships, such as love, can only survive in the private realm. But, for many lifestyle influencers staying authentic will have to include revealing large parts of their love life to their followers. Thus, there is a lack of privacy that should be a necessity.
In this “privatised-public sphere” the influencer’s lack of privacy can be observed in many aspects of their personal life. For the average social media user, privacy on the internet becomes a commodity, as personal data is sold to provide relevant advertisements. Similarly for the influencer, they create value by exchanging their privacy for authenticity, which will lead to their brand endorsements being more successful. However, as privacy is the foundation of the personal life, as argued by Arendt, this leads to further commodification of the influencer’s personhood.
E. Parasocial relationships and the commodification of intimacy
Expanding further on interpersonal relationships and privacy, a remarkable phenomenon that can be observed in the interaction between the influencer and their audience is the formation of the so-called parasocial relationship. Hartmann defines parasocial interaction as “about users’ illusionary feeling of being in a mutual social interaction with another character while actually being in a one-sided non- reciprocal situation.” This means that individual fans are being deluded into thinking they have a personal relationship with the influencer they admire, while for the influencer this individual is just one of many and there is no personal connection attached. The influencer is aware of this effect and therefore deliberately builds their marketing strategy around the concept of parasocial interaction, which once again connects with the authenticity claim, and the subsequent use of ‘relatable’ insights into the influencer’s life.
Schmid & Klimmt claim that repeated parasocial interaction will lead to the formation of a parasocial relationship. So, for influencer marketing to continue working, they will have to continue these interactions, as once the fan no longer feels like they have a deeper connection with the influencer, they might end up not supporting them anymore. This includes oversharing about private affairs and overall being overfamiliar with their audience, to be able to feign an intimate relationship between them and their individual followers. Due to the, albeit limited, opportunity of mutual communication between the audience and the influencer, negative side effects of this connection extend from the audience to the influencer. While we can still not speak of the same amount of two-sided interaction as in regular social relationships, as the audience is generally too big for the influencer to converse one-on-one, there is still more perceived reciprocation by the fans. Thus, the parasocial relationship stretches further and further, meaning the influencer will have to continue giving their audience increasingly more privy information; hence also further violating their own privacy, which has already been established as harmful.
In analytical terms we can see the parasocial relationship as the commodification of intimacy. Because mostly one-sided social interactions get framed in an intimate manner, the fans perceive these as individualised intimate gestures, while it is in fact a generalised form of communication. It is important to stress that the motivation behind this interaction is to generate more value. Since, as earlier established, the more the influencer is able to build a convincing personal relationship with their audience, the more profits they are able to generate. Logically, following the theory of emotive dissonance, the influencer starts to conflate the fabricated relationships they have with individual fans with actual intimate relationships offline. Forming real life relationships becomes more difficult due to the blurred lines between real and fake connection; if a declaration of love is a sales technique in the digital world, what magnitude does that same word still have in private?
Hence, the creation of parasocial relationships further leads to the commodification of the influencer, as more and more parts of their selfhood are used solely for generating economic value and are turned into the commodity-form, in this case intimacy and relationships. This eventually affects the influencer’s actual personal relationships, as they become alienated from intimacy. This largely ties in with how the lack of privacy in the public sphere has made it difficult for the influencer to not suffer from commodification on all aspects of what is traditionally regarded as part of the private life.
V. The effect on well-being
A. The framework of subjective well-being
Most countries strive to achieve good well-being for their citizens, which is defined by UNESCO as “a feeling of satisfaction with life, a state characterised by health, happiness, and prosperity.” Governments calculate subjective well-being by using measures that can be self-reported, which allows individuals to evaluate their personal life satisfaction and other feelings on a scale. If the subjective well-being is considered high, this has positive effects on social relationships, health, income, and it further positively influences society. Shantz et al. found that alienation directly leads to emotional exhaustion and low well-being, along with being a major cause of burn-out. Thus, the earlier identified negative side effects of influencer culture have all shown to go directly against the desired high well-being. The observation can be made that due to the competitive nature of our current capitalist system and the resulting dynamic between the audience and influencer, the way influencer culture functions will always have negative effects on well-being; the influencer is burdened by alienation and commodification caused by how their private life is exposed to the public, hindering them from reaching full subjective well-being.
B. Commodification and well-being
Now the lines between the private and public have effectively blurred together and due to emotive dissonance these cannot be differentiated. The overwhelming presence of the creation of exchange value bleeding into the influencer’s personal life leads to them no longer choosing to decide in favour of their own well-being, leading to even privacy itself becoming commodified. Following this observation that there are no bounds to the commodification of the influencer’s private life, this analysis clearly supports the argument that this has a negative effect on well-being. Arguably the most unique way the influencer’s well-being is affected is the complete lack of privacy, as they have to use the technique of marketable relatability, that the traditional celebrity does not. This systematic lack of privacy has been linked to increased stress and decreased happiness. Moreover, multiple studies have found that emotional labour is correlated to faster burn out, such as Nam and Kabutey who found that the emotive dissonance that results from this type of labour more likely leads to burn-out than jobs where no use of emotional labour is made. A further finding includes that the risk of burn-out is higher in workers who fabricate their emotions, referred to as ‘surface acting’ by Hochschild, than those who participate in ‘deep acting,’ having trained themselves to experience the required emotions. Due to the fabricated nature of social media, influencers are most likely to participate in surface acting, therefore increasing their risk of burning out quickly. This argument is confirmed by Verduyn et al. who found that social media has negative effects on subjective well-being due to the social pressure attached to it.
It is not rare for the negative well-being of influencers to be trivialised due to the fact that many earn significantly more than the average worker, with major influencers earning more than $2000 for an Instagram post. However, the assumption that monetary gain automatically nullifies the aforementioned negative effects of commodification is refutable. The evidence regarding the impact of wealth on well-being is mostly relative; for an impoverished individual receiving a small amount of money would significantly better their situation, while for a multi-millionaire it does not do as much. In the relevant context, it can be noted that due to the rapid nature of internet fame, the influencer often quickly moves from the former to the latter; while in the beginning of their career the rapid increase of income due to the increasing commodification of the self is likely to positively affect them, at a certain point the extra profits will no longer be enough to distract them from the fact that commodification is negatively impacting their personal lives. In conclusion, the poor well-being that is caused by the commodification of privacy and intimacy and the exploitation of emotional labour, overshadows the possible positive effects of the economic profits made.
VI. Conclusion
In the light of the dramatic increase in popularity in recent years, this article sought to analyse the influencer and how they are affected by commodification, to then establish the consequence of this on their well-being, through an interdisciplinary analysis. To do so, I firstly focused on linking Marxist analysis to the digital age. Hochschild’s emotional labour and the following effect of emotive dissonance, were repeatedly important during the analysis, as they linked together Marxist commodification and the influencer. Next, it was found that commodification is visible in all aspects of the influencer’s life, due to how authenticity, branding and agency are influenced by the marketability of the influencer. This has multiple consequences, but most noteworthy are the transformation from the person into the product as the commodity, the effect this has on the blurring of the public and private sphere, the following commodification of privacy, and lastly the parasocial relationship and the commodifying effect this has on intimate relationships.
Thus, we are now able to answer the question asked in the beginning of this research: how does the commodification of the self on social media affect social media influencers’ well-being? This research can conclude that the influencer’s well-being suffers due to the negative effect of commodification, mostly due to the alienating impact of emotional labour and the inability to separate the public and the private. Well-being and alienation cannot co-exist, as they are essentially opposites: in the Marxist tradition, commodity fetishism leads to the alienation from the individual’s personhood, and would therefore never be able to live a satisfying life as required for well-being. Further empirical proof that shows the correlation between the emotional labour done by the commodified influencer and burn-out and unhappiness, exemplifies this theoretical finding. These findings can contribute to the existing literature, since the analysis gives a unique interdisciplinary overview into an under-researched phenomenon that is grounded both in the normative theory and the empirical evidence. Thus, the successive literature might focus on expanding upon this framework to also include influencer audiences, or zoom into a certain concept such as authenticity, as there is still much to be observed. For example, due to the common knowledge that social media stars are economically compensated generously for this labour, a further question that could arise is whether a person can be alienated in one respect, but not another. For example, given that alienation and well-being are opposed, could someone be economically alienated but not alienated on the axis of social media? Might a person have positive well-being in one dimension while feeling alienated in another?
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